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The new version is preferred, as it offers greater reliability and performance.

If you’re using either of these operating systems and are unable to successfully install the new version of ROES, the old Java launch can be downloaded here. If you’re on an older operating system such as Mac OS X 10.6.8 or Windows XP, it is strongly recommended that you update to a newer system. Simply delete the ROES icon from your desktop and then download the software again from our Ordering Software page. If you’re still running the old ROES installer (if you see a Java window each time you launch ROES, you’re running the old ROES installer), you can upgrade without losing any files. When you visit our Ordering Software page and choose “ Download ROES”, you’ll be presented with a link to an installer for your operating system – either an. A separate installation of Java is no longer required.

The new ROES installer contains all the required files to run ROES and installs ROES as a program on your computer. In the Java control panel on the General tab click Settings then select Delete Files.įor additional assistance, please contact Customer Service.

In this window find the Java icon located at the bottom in Other and select it to open the Java control panel. Select Delete Files.Ĭlick on the Apple menu in the upper left and select System Preferences. If you are running an older version of ROES, we strongly recommend upgrading however you can still clear your cache with one of the following methods:įrom the Start Menu select Control Panel. Restart ROES and navigate to the product that was displaying incorrectly ROES will close when the cache is cleared In the popup window, select Clear Both Caches

Select Diagnostic Tools beneath the login information at the bottom of the right-hand side Simply delete the ROES icon from your desktop and then download the software again from our site. If you see a Java window each time you launch ROES, you are running the old installer and you can quickly upgrade without losing any files. If you are having technical issues, it is recommended that you install the latest installer-based version of ROES, which does not require Java (available on our Ordering Software page). Sometimes when templated items are not displaying templates properly or when ROES does not seem to be displaying products a simple solution is to clear the ROES caches.